Information portals are usually created to support the integration of migrants into a host country. However, the information-seeking process can be exhausting, cumbersome and even confusing for migrants as they must cope with time-consuming information overload while searching desired information from lists of documents. Chatbots are easy-to-use, natural, and intuitive, and thus could support information-seeking.

Thorugh a series of co-design activities (i.e., online questionnaires, empathy probes, surveys, and co-design workshops), we first gauge migrants' expectations of using chatbots that support their social integration. We then engage and empower migrants as co-designers to develop a personality-driven chatbot.